Press the Power button to turn on the printer. Turn on the printer, and then try to print. This tool applies to Microsoft Windows PC’s only. With the duplexer open, check the rollers. Press the cloth against the rollers, and then rotate them upward with your fingers. Product has been exchanged:

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If your pfo does not include Tray 2 as an optional accessory, skip to the next step. If you do not see any jammed paper in the rear access area, press the tabs on the sides of the duplexer, and then lower the cover.

HP Officejet Pro Printers – Paper Jam Error | HP® Customer Support

Javascript is disabled in this browser. Open download list Make sure all the paper in the stack is the same size and type. You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock. I don’t see my operating system. Modify your browser’s settings to allow Javascript to execute. If you cannot find the paper jam in one area, continue to the next area until the jam is located.


Let HP identify any out-of-date or missing drivers and software. Select an operating system and version to see available software for this product. We were unable to retrieve the list of drivers for your product. One or more of the values entered is not permitted. Gain access to and clear paper jams through the rear of the printer whenever possible. Clean the paper feed rollers Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues.

Press the cloth against the internal rollers, and then rotate them with your fingers.

HP Customer Support – Software and Driver Downloads

Thank you for your patience. Please enter a Product Number to complete the officenet. Clear jammed paper from optional Tray 2 Remove any loose or jammed paper that is accessible from the Tray 2 area. Asia Pacific and Oceania.

This indicates that paper might be jammed inside the printer. Do not use paper with paper clips or staples attached. HP recommends connecting the printer power cord directly to the wall outlet.

HP Officejet Pro L7860 prints photos flipped

The list of all available drivers for your product is shown above. Place your fingers into the slot on the left side of foficejet printer, and then pull to open the ink cartridge access door. This product was designated to be returned to HP. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.


See your browser’s documentation for specific instructions. Product has been exchanged: We were unable to find any drivers for your product.

Use both hands to pull any whole sheets of paper to avoid tearing them. Apply a moderate amount of pressure to remove any dust or dirt buildup. Europe, Middle East, Africa. This page requires Javascript.

Press the Power button to turn off the printer.